Terms of Conditions

Terms & Conditions

Effective Date: 1 September 2025
Last Updated: 7 September 2025

Welcome to ClusterLashClub.com (“we,” “our,” “us”). By accessing or using our website, products, or services, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before using our site. If you do not agree with these terms, you must not use our website.

1. General Information

ClusterLashClub.com is an online store that sells lash products and accessories. All purchases made through our website are subject to the terms outlined here.

If you have any questions, please contact us at:
📧 support@clusterlashclub.info

2. Eligibility

By using this site, you confirm that:

  • You are at least 18 years old, or have parental/guardian permission to use this website.

  • You agree to use our website only for lawful purposes and in accordance with these terms.

3. Products & Services

  • We make every effort to display accurate product descriptions, images, and pricing. However, we do not guarantee that colors, sizes, or product details will always appear exactly as displayed on your device.

  • Prices are subject to change without notice.

  • We reserve the right to discontinue products at any time without liability.

4. Orders & Payments

  • By placing an order, you agree that all information you provide is accurate and complete.

  • All payments must be made at the time of purchase.

  • We accept major credit cards, PayPal, and other payment options displayed at checkout.

  • We reserve the right to refuse or cancel any order at our discretion, including due to suspected fraud or product unavailability.

5. Shipping & Delivery

  • Shipping times and costs are displayed at checkout. Delivery estimates are not guaranteed.

  • We are not responsible for delays caused by third-party couriers, customs, or unforeseen events.

  • Risk of loss or damage passes to you upon delivery.

6. Returns & Refunds

  • Due to the nature of lash products (personal/beauty use), all sales are final unless the product is defective or damaged upon arrival.

  • If you receive a defective item, please contact support@clusterlashclub.info within 7 days of delivery with photos of the product and packaging.

  • Approved refunds will be processed to your original payment method.

7. Intellectual Property

  • All content on ClusterLashClub.com—including logos, images, product names, designs, and text—is the property of ClusterLashClub or its licensors.

  • You may not copy, reproduce, distribute, or use our intellectual property without written permission.

8. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages resulting from your use of our website or products.

  • Our products are intended for external use only. Always follow instructions carefully. We are not responsible for misuse or allergic reactions.

9. Indemnification

You agree to indemnify and hold harmless ClusterLashClub, its owners, employees, and affiliates against any claims, damages, liabilities, or expenses arising from your use of our site or products.

10. Privacy Policy

Your use of our site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Governing Law

These Terms & Conditions are governed by and construed under the laws of Western Australia, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts in Western Australia.

12. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page with the “Last Updated” date.

13. Contact Information

If you have any questions about these Terms & Conditions, please contact us at:
📧 support@clusterlashclub.info